Freshworks Inc. announced Freddy Self Service, Freddy Copilot, and Freddy Insights, revolutionizing AI accessibility in workplaces. These AI enhancements embedded within Freshworks solutions empower support agents, sellers, marketers, IT teams, and leaders.
The new capabilities, showcased at Freshworks’ Q2 ’23 Launch event, build upon previous AI upgrades launched in March. The AI upgrades have remarkably reduced work task completion time in sales, marketing, and support by up to 83%.
Girish Mathrubootham, Founder and CEO of Freshworks, aims to democratize generative AI for the Fortune five million. The company has been leveraging AI to enable more efficient businesses for over five years. The company understands that businesses of all sizes can benefit from a workplace assistant that maximizes productivity.
Freshworks Inc develops user-friendly business software. Their products are specifically tailored for IT, customer support, sales, and marketing teams, incorporating AI capabilities to enhance efficiency and provide immediate value.
With its headquarters in San Mateo, California, the company serves over 60,000 customers globally, including renowned companies like American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax.
For the latest updates about the company, visit its website and follow on social media platforms such as Facebook, LinkedIn, and Twitter.
Integration with Microsoft Azure
Freshworks integrates Microsoft Azure OpenAI Service into Freddy AI solutions to ensure data privacy and security. Microsoft and Freshworks collaborate to bring the power of generative AI with enterprise-level security to the workplace.
The partnership aims to transform customer and employee experiences in customer support, IT, sales, and marketing. Freshworks’ mission aligns with Microsoft’s vision, driving excitement for the potential of Microsoft Azure OpenAI.
Freddy Self-Service AI
Freddy Self-Service enables companies to deliver personalized automation at scale, leveraging the Freshworks platform and large language model. The large language model (LLM) fuels agent productivity and handles L0/L1 queries from employees and customers.
Freddy Self Service utilizes account-specific models to provide personalized responses within Freshdesk and Freshservice. This technology allows customer support and IT personnel to prioritize higher-value projects and tasks.
IQor, a US business processing firm, has integrated Freshworks’ Freddy AI capabilities into its operations. With 40,000 employees utilizing Freddy AI, IQor considers Freshworks the centre of its digital customer and employee universe. Access to software supercharged by generative AI is a game changer for IQor.
Freddy Copilot aids support, sales, marketing, and developers by accelerating workflows through conversational prompts within Freshworks products. Beta deployments of Freddy Copilot have been utilized by 390 companies, resulting in an effort reduction of up to 83%.
Users of the Freshworks Developer Platform, numbering over 2,500 developers, now have access to Freddy Copilot.
Freddy Copilot empowers developers to create innovative, high-quality, and reliable applications faster. The integration of Freddy Copilot enhances productivity and efficiency across various departments and roles.
Conversational prompts provided by Freddy Copilot enable users to streamline their tasks and job responsibilities. Freddy Copilot’s beta deployments have demonstrated its potential to revolutionize organisational workflow processes.
Furthermore, Freddy Insights assists businesses in streamlining operations and driving business growth by analyzing customer and employee support data.
Moreover, it evaluates marketing and sales effectiveness to provide recommendations for optimizing performance and increasing revenue. Additionally, Freddy Insights offers proactive quality management, enabling businesses to assess support quality and guide agents towards improvement.
With its insights and guidance, businesses can continuously enhance their operations and improve customer satisfaction through Freddy Insights. In summary, Freddy Insights serves as a valuable tool for businesses, utilizing data analysis and recommendations to streamline operations and foster growth.
What The CPO said
According to Prakash Ramamurthy, Chief Product Officer at Freshworks, generative AI allows products to adapt to human thinking. The company aims to enhance productivity and provide proactive insights by leveraging generative AI for businesses of all sizes.
The company plans to optimise business performance and use proprietary language models and general-purpose LLMs.
To stay updated on the Freshworks Q2 ’23 Launch, interested individuals can visit their website or register for the virtual event. All the newly announced innovations are available for beta testing, allowing users to explore their potential.