McDonald’s customers experienced trouble ordering on Friday due to a system outage. In Japan, the fast-food giant acknowledged the issue on X, stating operations were temporarily suspended at numerous outlets. The outage also affected China, causing disruptions for several hours.
While the online ordering system was eventually restored, McDonald’s clarified the incident was a technology outage, not a cybersecurity breach. In Japan, many stores halted in-person and mobile orders, with the company actively working to resolve the disruption.
McDonald’s System Outage Disrupts Operations Worldwide
McDonald’s faced widespread system outages affecting restaurants in Australia, Hong Kong, New Zealand, and the UK, prompting complaints on social media. The disruption impacted mobile ordering and self-ordering kiosks in various regions, including Hong Kong, where services gradually returned to normal. In South Korea, delivery services were temporarily halted for website maintenance.
Despite the issues, McDonald’s reassured customers that online ordering systems were fully restored in China after several hours of disruption. Singapore, Australia, and New Zealand also experienced interruptions, while McDonald’s operations in India, Indonesia, Thailand, and Vietnam remained unaffected.
McDonald’s Resumes Service After Global Technical Glitch
Some McDonald’s locations, including those in Bangkok, Milan, and London, are back to serving customers after experiencing technical issues. Fannie Pramming, McDonald’s Denmark’s communications manager, confirmed that the problem had been resolved, emphasizing it wasn’t a cybersecurity incident. In Milan, a technician assisted in restoring the system offline for a few hours.
Reports of ordering difficulties surfaced from Australia to the UK, prompting concerns. Patrik Hjelte, a McDonald’s franchise owner in Sweden, mentioned the global network connection causing disruptions and efforts to restore normalcy swiftly.
McDonald’s Joins ONDC Network for Digital Commerce Expansion
Following Domino’s lead, McDonald’s has linked up with the Open Network for Digital Commerce (ONDC). Rajeev Ranjan, Managing Director of McDonald’s India – North and East, expressed excitement about collaborating with the ONDC Network. This partnership signifies McDonald’s commitment to enhancing accessibility for both existing and new customers. Leveraging ONDC’s advanced and inclusive platform alongside McDonald’s reputation for promptly serving high-quality, delicious food, the aim is to foster deeper connections with customers.
The move allows McDonald’s to offer its menu through ONDC buyers’ apps, with special meal options. T Koshy, ONDC’s MD and CEO, hailed McDonald’s integration as a big step in transforming digital commerce in India. With this move, McDonald’s aims to use technology to reach more customers effectively. McDonald’s, with 200 outlets in North and East India, employs over 6,000 workers and serves millions of customers annually. ONDC’s transaction volume rose by 15% in February, surpassing 7.5 million transactions.
Also Read: Reliance Buys Paramount’s 13% Stake in Viacom18 for ₹4,286 Crore
Paytm FASTag Users Must Switch to Other Banks Before March 15, Urges NHAI
DHL Global Connectedness Report 2024: India Ranks 62nd, US 44th
